Refund policy

Last updated: 13 October 2026

Returns within 14 days

You can request a return within 14 days of receiving your order. To be eligible, the item must be unused and in its original packaging, and you will need your order number or proof of purchase.

For hygiene reasons, filters and cartridges that have been installed or used cannot be returned unless they are faulty.

How to start a return

Message us on WhatsApp at +968 9455 4533 or email sales@waterfilteroman.com with your order number and the reason for the return. We will confirm whether the return is accepted and arrange how the item comes back to us. Items sent back without contacting us first cannot be accepted.

Returns address: Building 696, Plot 111, Complex 250, Street 5007, Ghala Industrial Area, Ghala Heights, Muscat, Oman.

Damaged, faulty or wrong items

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us straight away on WhatsApp with a photo and your order number. We will replace the item or refund you.

Exchanges

If you would like a different model or colour, contact us within 14 days. Once the unused item is returned and accepted, you can place a new order for the item you want.

Refunds

We will tell you once we have received and checked your return, and whether the refund is approved. Approved refunds are made within 10 business days:

• Card payments: refunded to the original card. Your bank may take a few extra days to show it.
• Cash on delivery: refunded by bank transfer to an account you give us.

If you have not received an approved refund within 14 business days, contact us at sales@waterfilteroman.com or on WhatsApp at +968 9455 4533.